At currenomy.com, we strive to deliver high-quality digital services, macro analytics tools, and market intelligence resources. This Policy explains how refunds and cancellations are handled for our subscription services.
1. Refund Policy
Because our order process and checkout are managed by Paddle.com (our official Merchant of Record), all refund requests are subject to review in accordance with Paddle's Consumer Terms and Conditions.
- 14-Day Money-Back Guarantee: We offer a full refund within 14 days of your initial purchase, subject to fair usage policies. Your statutory right to cancel within 14 days remains governed by Paddle's Consumer Terms.
- After 14 days: Because our services are delivered as digital content and value is considered consumed once access is granted, no refunds are offered for services that have already been accessed — for both monthly and annual subscriptions.
- Annual (one-year) subscriptions: The 14-day full refund applies to your initial annual purchase. After 14 days, because access has been granted and value is considered consumed, no refund is offered for the annual plan. The 14-day guarantee does not apply to renewals.
- The 14-day guarantee applies only to your initial purchase and plan upgrades, and not to automatic renewals.
2. Fair Use & Abuse Prevention
- We reserve the right to decline a refund where a pattern of repeat purchases and refunds is detected, or where the request appears fraudulent or abusive.
- Accounts identified as re-registering (e.g., via different emails) to repeatedly claim refunds may be subject to suspension and forfeiture of any refund, at our sole discretion.
3. Subscription Cancellation
You may cancel your active subscription at any time without penalty:
- Cancellations can be managed directly through your account billing portal or by emailing support.
- Upon cancellation, your subscription will not renew automatically at the next billing cycle.
- You will retain full access to paid features until the end of your current active billing period.
- A request to cancel does not itself entitle you to a refund for the current paid period.
4. How to Request a Refund or Billing Support
To initiate a refund request or resolve billing questions:
- Email our customer support team at support@currenomy.com with your registered account email and order Transaction ID.
- Alternatively, you can visit Paddle Customer Support directly at paddle.net for immediate transaction assistance.
- Refunds are processed by Paddle and returned to your original payment method in accordance with Paddle's timelines.